Minth Group stands as a global leader in the manufacturing of exterior and structural automotive parts. With a workforce of 22,331 employees distributed across four business units and 77 global plants and offices, our operations span three continents and 14 countries. We take immense pride in serving a diverse clientele, encompassing over 70 automobile brands from all over the world. Leveraging one of the world’s most comprehensive and diverse customer platforms, Minth has made significant investments in the electrification of the automotive industry, positioning itself as the world’s largest supplier of battery enclosures and body structure components.

At Minth Group, our commitment extends beyond business success to the creation of a sustainable society and future for all. We champion green innovations and increasingly adopt green energy in our operations. Concurrently, we are dedicated to providing high-performance, superior-quality automotive parts that adhere to the highest global standards, continually driving innovation within the automotive industry.

We are seeking a Customer Quality Engineer to manage customer-related quality issues in the automotive industry. The role involves resolving complaints, conducting root cause analysis, and ensuring customer satisfaction by driving continuous improvement in product quality.

Key Responsibilities:

• Serve as the main contact for customer quality concerns. Provide timely responses and solutions to customer complaints or inquiries.
• Conduct root cause analysis using ISHIKAWA, 5 Why methodologies. Implement corrective actions and verify their effectiveness to prevent recurrence.
• Maintain compliance with industry standards, particularly IATF 16949. Prepare for and participate in internal and external audits.
• Track, monitor and report on customer-specific key performance indicators (KPIs.) Analyse trends and take proactive measure to address any issues.
• Work with production, engineering, and other teams to resolve quality issues.
• Prepare and submit key quality documentation such as PPAP and control plans.
• Maintain accurate records to support production and ensure quality consistency (such as claims, COPQ records, etc.)

Qualifications:

• Bachelor’s degree in engineering or related field.
• Experience in quality engineering, preferably in automotive.
• Knowledge of quality tools (8D, FMEA, PPAP, APQP) and standards (ISO/TS/IATF 16949).
• Strong problem-solving and communication skills.